About Visor.ai

Visor.ai is a no-code conversational AI platform designed to revolutionize customer service automation. The company empowers businesses to build and deploy AI-driven solutions like chatbots, voicebots, and email automation tools without requiring technical expertise.

Website

https://www.visor.ai/

Location

Lisbon, Portugal

Industry

B2B SaaS

B2B

Customer Success

Employees

51-200

The Challenge

Overcoming complexity in ISO 27001 certification

The Visor.ai’s team needed to implement a robust Information Security Management System (ISMS) to achieve ISO 27001 certification. Without prior experience or a clear roadmap, they found the task overwhelming.

The main challenges were:

Dispersed information and a lack of centralized processes
The absence of a clear strategy for aligning with ISO 27001 requirements
Limited resources and the need to maintain business operations simultaneously

Marco, an digital project manager at Visor.ai, describes it as “a big monster” they had to tackle while juggling other responsibilities.

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The Solution

Secfix streamlined Visor.ai’s certification journey

To tackle the challenges of ISO 27001 certification, Visor.ai partnered with Secfix, a platform designed to simplify and accelerate compliance processes. Secfix provided Visor.ai with a centralized repository, enabling them to organize all security-related information in one place for easy access and collaboration. The platform’s intuitive interface offered step-by-step guidance, allowing the team to understand and implement ISO requirements without prior expertise.

Why Secfix

Key features that made Secfix the perfect fit

Visor.ai chose Secfix for its comprehensive and user-friendly approach to achieving ISO 27001 certification:

Intuitive design: An easy-to-navigate platform that simplified the ISO implementation process.
Centralized repository: A single location to consolidate all security-related information, streamlining documentation and collaboration.
Step-by-Step guidance: Clear instructions and tools to navigate the complexities of ISO certification, even for teams with no prior experience.
Trust Center feature: A centralized hub for handling security questionnaires and demonstrating compliance to clients, saving significant time and resources.
Dedicated customer success team: Proactive support and expert advice throughout the certification journey.

As Marco from Visor.ai remarked, "Secfix gave us the structure, vision, and confidence to achieve our certification faster and more efficiently than we ever thought possible".

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Results

Visor.ai achieves ISO 27001 certification in seven months with Secfix

By partnering with Secfix, Visor.ai achieved ISO 27001 certification in just seven months, a timeline far shorter than the industry average. The certification not only boosted Visor.ai’s operational efficiency but also positioned them as a trusted partner in the industry. The certification has already strengthened client relationships and enhanced Visor.ai’s reputation.

The platform gave us a structure and maturity we couldn’t have achieved on our own. Without it, the process would have taken years, and success in our first audit would have been unlikely.

Marco Rodrigues

PMO @Visor.ai