About

Zapnito

Zapnito is a platform that allows organizations to empower their customers through knowledge sharing by keeping every customer engaged with the content and community they need to succeed — in one personalized knowledge hub.

Website

https://zapnito.com/

Location

United Kingdom, London

Industry

B2B

Customer Success

Employees

51-200

The Challenge

Achieving ISO 27001 in 4 months to protect sensitive customer data

As Zapnito grew, it became clear that they needed a formal system to manage information security. Getting ISO 27001 certified was essential to show their customers that they could be trusted with sensitive data. However, the process of getting certified is complex and challenging. Jon, the COO and Co-Founder of Zapnito, has a strong technical background, having worked as a CTO for many years, needed more than just software—he needed a partner who could guide them through the entire process.

The Solution

More than just software – A partner who could guide through ISO 27001

After looking at a few other options, Zapnito chose Secfix because it felt like the right fit. Jon explained, “We considered some bigger companies, but I felt we wouldn’t get the attention we needed from them. Secfix offered the perfect combination of the right size, good value for money, and the features we actually needed."

Why Secfix

Regular Check-ins and Step-by-Step Guidance

Working with Secfix made the ISO 27001 certification process much easier for Zapnito. The Secfix platform was easy to use and reliable, which was a big help when it came to maintaining compliance after getting certified. These are the three main reasons why Zapnito chose Secfix:

Personalized support: What really stood out for Jon was the personalized support they received. “We had regular meetings with our customer success manager who made sure we always knew what to do next,” Jon said.
Step-by-step plan: The step-by-step plan Secfix provided was clear and easy to follow, which helped Zapnito to keep everyone updated on their progress.
Continuous monitoring: Secfix automated platform alerted them immediately when something was wrong. This allowed Zapnito to take immediate action so they were not caught off guard the next time an audit occurs. Instead of manually monitoring their system, Secfix automated compliance tool was able to scan their system, gather evidence of compliance, and alert them about any missing requirements - all without needing to invest too much effort

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Results

Faster client onboarding with ISO 27001 Certification

Thanks to Secfix, Zapnito was able to complete the certification process in about four months, even while managing their regular work.Since getting ISO 27001 certified, Zapnito has already seen benefits. “New clients have come on board, and it’s much easier now to just send them our ISO 27001 certificate instead of filling out long security questionnaires,” Jon shared.The Secfix platform continues to help Zapnito stay compliant, not just with ISO 27001 but also with GDPR. “Having everything in one place—like our risk register and vendor records—makes it much easier to manage compliance,” Jon added.Zapnito’s successful ISO 27001 certification shows how important it is to have the right partner. With Secfix’s guidance, easy-to-use platform, and excellent support, Zapnito was able to achieve and maintain their certification, building even more trust with their clients.

Secfix is more than just software—it’s a partner who could guide you through the entire process. Secfix offered the perfect combination of the right size, good value for money, and the features we actually needed.

Jon Beer

COO and Co-Founder of Zapnito